Operations Manager / Resource Manager

From 5 to 10 year(s) of experience
₹ 9,00,000 - 15,00,000 P.A.

Job Description

Location - Andheri (E)

Shift timing - US shift timing - 6 pm to 3 am


Roles and Responsibilities

  • Bachelor's Degree in Business, Information Systems, Accounting related discipline or equivalent work experience.
  • Minimum of 5+ years of direct technical management experience
  • Excellent oral and written communication skills.
  • Strong customer service and problem-solving skills. Must be able to analyze information to make independent decisions quickly and effectively.
  • Detailed oriented and conscientious about meeting expectations.
  • Ability to effectively manage a large number of tasks simultaneously, with excellent organizational skills.
  • Experience in motivating teams, promoting employee engagement and measuring success.
  • Ability to work in a collaborative and professional environment which emphasizes teamwork
  • Demonstrated track record of effectively managing multiple assignments and projects within
    defined and challenging timelines

Desired Candidate Profile

  • Direct and indirect management of the recruitment team to meet BU hiring needs.
  • Work closely with offshore employees to ensure the on-time and on-budget completion of projects with the highest level of quality and customer service.
  • Perform planning and scheduling to ensure sufficient staffing availability for both current and forecasted service delivery needs as well as strategic internal initiatives.
  • Identify and mitigate issues and risks associated with staff availability and associated functional expertise that could negatively impact customer timelines or deliverables.
  • Monitor the utilization, performance and profitability of the services delivered by tracking and analyzing statistics and trends, providing reporting to the Senior Management Team.
  • Establish clear, measurable objectives for the services team and monitor/measure these objectives regularly.
  • Drive continuous process improvement efforts in the areas of best practices, methodologies and process controls.
  • Develop strategies to deliver services in more efficient and effective manner and work with services delivery team to implement.
  • Contribute to improved levels of employee satisfaction and company success by motivating team members and helping to develop their knowledge and skills.
  • Champion initiatives to build employee morale, encourage teambuilding, and be an avid promoter of the Harris culture, climate and core values.
  • Oversee the onboarding process for new hires to ensure they are given the training, mentoring and tools required to be successful.
  • Demonstrate clear ability to successfully manage and resolve employee conflicts
  • Actively manage personnel issues including, but not limited to, hiring, preparation and delivery of mid-year and year-end staff performance evaluations, development of employee performance action plans, administration of corrective action and termination of underperforming staff, if necessary.


Key Skills
Skills highlighted with ‘‘ are preferred keyskills

Education

UG:Any Graduate

Company Profile

Bizmatics India Pvt Ltd

N. Harris Computer Corporation operates as a software company. The Company provides mission critical software solutions for the public, health care, utilities, and private sectors throughout North America, Europe, Asia and Australia. N. Harris Computer serves customers worldwide. Harris acquires vertical market software businesses, manages them using industry best practices, and builds them for the future. Through acquisitions, Harris has grown extensively from its roots in the utilities, local government, education, and healthcare sectors to operate over 150 businesses globally across more than twenty industries. Harris Computer's has 7000 employees worldwide.

Harris is an operating group of Constellation Software Inc. (TSX: CSU), one of North Americas most active acquirers of software businesses. It is based in Toronto, Canada. (https://www.csisoftware.com/)

Company Info
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View Contact Details+

Contact Company:Bizmatics India Pvt Ltd

Address:FLOOR 4TH,4TH,PLOT NO.F-21, OPUS PARK, CENTRAL ROAD,MIDC,ANDHERI EAST,MUMBAI, MUMBAI, Maharashtra, India

Salary:

9,00,000 - 15,00,000 P.A.

Functional Area:

Human Resources

Role Category:

HR Business Advisory

Role:

HR Business Advisory - Other

Employment Type:

Full Time, Permanent